ONLINE EXCHANGE POLICY (UAE):
Items can be exchanged within 14 days after receiving your parcel
We offer 1 free exchange to UAE customers if you are changing the size/ color, for further exchanges the charge of AED 20 per collection will be applicable
Items must be unworn, unwashed, unstained, and unperfumed with NO stains of makeup. cannot be exchanged or returned for hygiene reasons.
Items must have all tags and hygiene sticker attached, including any MALLARS hand tags received in the original packaging
All Sale items are FINAL
ONLINE EXCHANGE POLICY (GCC AND INTERNATIONAL):
mallars.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
For international orders we do not offer free exchanges. Please text us in WhatsApp +971 56 870 6907 or send us an email on info@mallars.com
ONLINE RETURNS POLICY (UAE):
We have 10 days FULL refund policy for CARD PAYMENTS ONLY
Items must be returned in a sellable condition – unworn, tags attached, hygiene sticker still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused
Card refunds take up to 7-14 days depending on the issuing bank of credit card to refund amount back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.
ONLINE RETURNS POLICY (GCC and INTERNATIONAL):
If international, then you must arrange your own return and bear the cost of returning the items unless the item is faulty or damaged
We are not responsible for items lost or damaged if sent without using a tracked courier service.
Process of Exchanges and Returns
To initiate an exchange or refund please send us an email to info@mallars.com or WhatsApp
+971 56 870 6907 to arrange an exchange or refund
*To complete your exchange or return, we require a receipt of purchase.
